How do we collect information from you?

We obtain information about you when you use our website, for example, when you use our contact form or enquiry form to ask us about products and services or to make an enquiry or place an order. We may also collect information if you contact us via Social Media, Telephone, Text or in person.

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What type of information is collected from you?

The personal information we collect might include your name, *address (if we are making a delivery or need to check your location is within our service area), email address and telephone number. This information is voluntary if making an enquiry but is required should you wish to progress through to placing an order. Your payment information (card or bank account details) is not held by us, but collected by PayPal our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions,

 

How is your information used?

We may use your information to:

•process your enquiry and order;

•carry out our obligations arising from any contracts entered into by you and us;

•ensure accurate internal record keeping

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We are legally required to hold some types of information. To comply with HMRC and for Tax purposes Personal information will be kept for a period of no more than 6 years.

 

Who has access to your information?

•We will not sell or rent or otherwise distribute your information to third parties.

•We will not share your information with third parties for marketing purposes.

•We will never use your personal information to send you promotional information about third parties.

We will take all reasonable steps to ensure that data submitted to us electronically via the website or by other means is stored only by Dream Cake Designs and is not accessed by third parties.

 

Security precautions in place to protect the loss, misuse or alteration of your information

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

 

Use of 'cookies'

Like many other websites, Dream Cake Designs website uses cookies. 'Cookies' are text files sent to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. If you prefer not to receive cookies you can choose to accept or decline by modifying your browser preferences. Turning cookies off may result in a loss of functionality when using our website.

 

Links to other websites

Our website may contain links to other websites run by other industry related companies which may be of interest to our customers. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

 

Your information ... Your choice.

You have a choice whether or not to contact us or use our website ... if you do contact us your information will be collected for the purpose of the contact and for the length of time necessary to process the enquiry / order.

We will not contact you for reasons other than to communicate with you about your current enquiry or order and unless you have made a specific request to be contacted by other means will first and foremost use the same method to contact you as you initially used to make contact with us  i.e. email, phone or text message.

 

How you can access and update your information

The accuracy of your information is important to us. You have the right to ask for a copy of some or all of the information Dream Cake Designs hold about you. You may also ask us to correct or remove information you think is inaccurate

Any questions regarding this Policy and our privacy practices should be sent by email to enquiries@dreamcakedesigns.co.uk or by writing to Dream Cake Designs, 9 Chestnut Grove, Hemsworth, Pontefract, West Yorks. WF9 4TF. Alternatively, you can telephone 07849 329 429

 

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